Makline Terms of Service & Privacy Policy
HVAC/R Sales, Service & Repair
1. Payment & Order Processing
We accept payments by Cash, Check, Visa, MasterCard, Discover, or PayPal.
Sales tax is calculated based on the buyer’s information, the type of item or service purchased, and the destination or service location.
Tax-Exempt Customers
If you are tax-exempt, you must upload a valid, completed exemption form for the state of delivery before tax can be removed. A tax ID number alone is not sufficient. Incomplete or incorrect documents will not be accepted. Tax exemption is reviewed by state and applies only to orders shipping to that state.
Payment Authorization
When you place an order with a credit or debit card, a temporary authorization hold may appear on your account for the order amount. The full charge is typically captured when the first item ships or within a few days of order placement. Authorizations can result in temporary holds on funds and, in rare cases, overdraft fees from your bank. Makline is not responsible for such fees.
For service and repair work, a deposit may be required on larger jobs or special-order parts. Final payment is due upon completion unless otherwise agreed in writing. We reserve the right to pursue collection, including mechanic’s liens where applicable, for unpaid balances.
2. Availability, Shipping & Delivery
Availability
In-stock items generally ship within 1–2 business days. This is not a guarantee of a specific ship date. For items shipping directly from the manufacturer, estimated processing times are listed on the product page. If we do not have enough stock to fulfill your order, we will notify you by email within 1 business day. If you have a time constraint, please reply to that email so we can work on a solution.
We ship within the United States (including Alaska and Hawaii). Orders cannot be shipped to a PO Box. Shipping charges are calculated based on the service selected, weight, and destination. Tracking information is emailed once the order ships.
Low-cost / Express options for Middle & East Tennessee
Thanks to our Knoxville-area warehouse and fleet:
Service and repair work is performed at the customer’s location within our regular service area. Travel charges may apply outside the core coverage zone.
3. Order Communication, Security & Changes
Order Communication
Email is our primary form of communication. All order updates, shipping confirmations, and service communications will be sent to the email address used when the order was placed or the service was requested. Please provide a valid, monitored email address.
Online Security & Order Verification
All orders go through security checks before processing. A small percentage of orders may experience a short delay. If we need additional information to verify an order, we will contact you by email.
Cancellation by Makline
We reserve the right to cancel any order, refund, credit, or reshipment at our discretion, without notice, especially in cases of suspected fraud, policy violations, misuse, or errors.
Cancelling or Modifying an Order
Once an order is placed, we cannot guarantee it can be cancelled or modified. Contact us as soon as possible at 865-769-0157 or info@makline.biz. A cancellation and/or restocking fee may apply (up to 20–50% of the item cost) to cover processing and restocking. Custom-manufactured, special-order, and customized products are non-modifiable, non-cancellable, and non-returnable.
Price Changes and Pricing Errors
Prices are subject to change without notice. On unpaid or partially paid orders, we reserve the right to apply manufacturer price increases after notifying you of the additional amount due. If the additional payment is not received, we may cancel the order and issue a refund.
In the rare event a product is listed at an incorrect price due to an error, we will resolve the discrepancy at our discretion (corrected price by mutual agreement or cancellation with full refund).
4. Returns Policy
You may return eligible product orders within 14 days of purchase for a refund. Contact us at 865-769-0157 or info@makline.biz for a Return Authorization (RA) number. Returns without an RA will not be processed and will be returned to the sender at the customer’s expense.
Returned items must be unused, undamaged, and in original packaging. Most returns are subject to a 20% restocking fee. Once received and inspected (usually within 72 hours), credit is issued to the original payment method. Shipping charges are non-refundable.
Damaged Items
The carrier is responsible for loss and damage. Inspect before signing the delivery receipt and note any issues. Save packaging and request carrier inspection immediately. Do not return damaged items without an RA. We will assist with the claim.
Items Shipped in Error by Makline
Contact us immediately. Keep the item unused and in original packaging. We will arrange return of the incorrect item and shipment of the correct item at no charge. We may request photos.
Defective Items (upon receipt)
Contact us as soon as possible. We will arrange return and replacement at no charge.
Non-Returnable Items
Service Appointment Cancellations
Please provide at least 24 hours’ notice when possible. Late cancellations or no-shows may incur a trip/service call charge.
5. Service & Repair Terms
Scope of Service
Makline provides HVAC/R sales, installation, service, and repair for both residential and commercial locations within our regular service area. Travel charges may apply outside the core coverage zone.
Use of Subcontractors / Service Partners
Makline may use qualified subcontractors or authorized independent service partners to perform installation, service, or repair work. All such parties are required to meet our standards and applicable licensing requirements. Makline remains responsible for the overall quality of the work performed under these terms. The limitation of liability, indemnification, warranty, and other provisions in these Terms apply fully to work performed by subcontractors or service partners.
Estimates & Additional Work
Estimates are provided in good faith and describe the work we reasonably expect to perform. If additional necessary work, parts, or conditions are discovered during diagnosis or installation (including code violations, unsafe conditions, or site-related issues), we will discuss them with you before proceeding. Fees may be adjusted based on actual site conditions.
Customer Authority, Access & Cooperation
By requesting service or installation, you represent that you have the legal authority and necessary access to the property and equipment. You agree to:
Failure to provide adequate access may result in additional trip charges or rescheduling fees.
Site Conditions & Customer Responsibility
You are solely responsible for determining the adequacy of the equipment or system for your needs and for all conditions at the installation or service location (whether known or unknown to us). This includes structural readiness, electrical capacity, clearances, ventilation, existing code compliance, and any other site-specific factors.
You waive any claims against Makline arising from site conditions and agree to indemnify and hold Makline harmless from any third-party claims related to the delivery, installation, or service, unless caused by our negligence or willful misconduct.
Pre-Service / Pre-Installation Assessment
When needed, we may perform a site assessment or survey (in person or remote). If issues that affect cost or feasibility are identified during the assessment, you will be responsible for any resulting additional charges. If an assessment is performed and the job is later cancelled, assessment fees may still apply.
Scheduling & Timing
Service and installation are normally performed during regular business hours (Monday–Friday). After-hours, weekend, or emergency work may incur additional charges. Adding installation or complex service may extend the overall timeline; any estimated completion times are approximate only and not guaranteed.
Parts, Labor & Warranties
We use quality new or remanufactured parts suitable for the application. Labor is performed by trained technicians.
Manufacturer warranties apply to parts according to the manufacturer’s terms. Limited labor warranties may be offered on specific repairs or installations (details provided on the invoice). Warranties are voided by misuse, lack of proper maintenance, unauthorized modifications, acts of God, or work performed by others.
Safety, Codes & Refrigerant Handling
We comply with applicable codes and EPA refrigerant regulations. We will not knowingly leave equipment in an unsafe condition and may stop or refuse work if hazards exist. Customers are responsible for bringing systems into full code compliance when required.
Cancellation of Service Appointments
Please provide at least 24 hours’ notice when possible. Late cancellations or no-shows may be subject to a trip or service-call charge.
6. Warranties, Equivalent Parts & Images
Except for any labor warranty we expressly provide in writing and any manufacturer’s warranty specifically identified for a product, all products are sold “as is” to the fullest extent permitted by law. We disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose.
Compatible or equivalent parts are listed based on available manufacturer information and are suitable replacements but are not necessarily authorized or endorsed by the original equipment manufacturer.
We strive for accurate product images and descriptions. Colors may vary depending on your device. Some images may be representative. Always review the full product description and specifications before ordering.
7. Limitation of Liability
To the maximum extent permitted by law, Makline’s total liability for any claim arising from products or services is limited to the amount you paid for the specific product or service.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to business interruption, lost profits, lost data, secondary damage, food or product spoilage, or any other economic loss, even if foreseeable.
8. Text / SMS Notifications (Optional)
If you opt in, we may send SMS text messages regarding order status, delivery updates, service appointments, or urgent order issues. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP or contacting us. Carriers are not liable for delayed or undelivered messages.
9. Dispute Resolution & Governing Law
These terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.
Any dispute arising out of or relating to these terms, products, or services shall first be attempted to be resolved informally. If unresolved, the dispute shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, or in the state or federal courts located in Knox County, Tennessee.
You and Makline agree that any dispute resolution will be conducted only on an individual basis and not as a class, consolidated, or representative action. You and we waive any right to a jury trial. Either party may bring an individual claim in small claims court if the claim qualifies.
10. Privacy Policy & Online Security
At Makline we are committed to protecting your privacy. We take reasonable precautions to safeguard personal and company information.
Information We Collect
How We Collect It
Directly from you, automatically through cookies and similar technologies, and from service providers.
How We Use It
To process orders and service requests, schedule work, communicate with you, improve our services, send order/service updates, and (with consent or as permitted by law) send promotional offers.
Cookies
We use cookies to maintain shopping-cart contents, recognize returning visitors, and improve site experience. You can control cookies through your browser settings.
Email & Marketing
We send order and service updates. You may unsubscribe from marketing emails at any time.
Information Sharing
We do not sell personal information for money. We share information with service providers (payment processors, carriers, technicians) under confidentiality obligations, and with other marketers only if you have not opted out. We may disclose information when required by law or to protect our rights.
Data Retention
We retain information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Choices & Rights
You may request access, correction, or deletion of your personal information (subject to legal retention requirements) by contacting us. Tennessee residents and residents of other states with privacy laws may have additional rights. Contact us to exercise them.
Security
We use industry-standard encryption (SSL/TLS) to protect sensitive information during transmission. No method of transmission or storage is 100% secure.
Children
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.
Unsubscribe / Update Information
Contact us at 865-769-0157 or info@makline.biz to update your information, opt out of marketing, or exercise privacy rights.
11. Changes to These Policies
We may update these policies from time to time. The current version will be posted on our website. Continued use of our services after changes constitutes acceptance.
12. Contact
Makline
Phone: 865-769-0157
Email: info@makline.biz