Payment & Order Processing

We accept payments in Cash, Check, Visa, MasterCard and Discover or from a PayPal account. The amount of tax charged on your order will depend upon many factors including the buyer’s information, type of item purchased, and destination of the shipment.

Delivery & Shipping

We ship within the United States including Alaska and Hawaii, but orders cannot be shipped to a PO Box. Shipping charge is calculated based on the service selected, weight of the order and the destination of the shipment. An e-mail is sent out containing the tracking information for your order. All orders are usually sent out within 1 business day.

Low cost shipping offer for Middle and East Tennessee Customers

Thanks to our local warehouse based in Knoxville, we are able to offer express shipping all over Middle and East Tennessee:

• Local Service Area - Orders delivered on Makline fleet from $3.99 to $19.99

• Same-day, Next-day & Route delivery for stock items

Returns Policy

If you are not satisfied with your order, you may return it within 14 days of purchase for a refund. Please contact us at 865-769-0157 or at info@makline.biz to initiate a return and to receive a return authorization number. Returns that are received without a return authorization will not be processed and will be returned to the sender. To receive a full refund, returned items must be in the original condition and original packaging. Once your return is received and inspected (usually within 72 hours), your refund will be processed and a credit will be automatically applied to the original method of payment. Please note that in most cases returns are subject to 20% restocking fee.

Damaged Items

The carrier who delivers merchandise to your door is responsible for loss and damages. Acceptance of the shipment by the transportation company is acknowledgement that the articles delivered (or picked up) by them were in good condition and properly packed. Before signing the delivery receipt, inspect for any shortage or damage and note the nature and extent of the shortage or damage on the freight bill. If concealed damage or noted damage has occurred, save the shipping cartons and packaging. You must request an inspection by the carrier immediately and file a claim after inspection to rectify damages to your product. You may confirm claim damages by certified mail with return receipt requested within 14 days. Please call us for assistance in filing your claim. Do NOT return damaged items as they cannot be accepted without an RA number.

Items Shipped In Error

If you receive an incorrect item due to an error by Makline, call us immediately at 865-769-0157 as soon as you receive the incorrect item to report the issue. We will make arrangements for the return of your item and for the shipment of the new item to you.

Defective Items

A defective item is any product that does not work properly upon receipt of the package, but is not damaged during the shipping.

Please call us at 865-769-0157 as soon as you receive the defective item to report the issue.

We will make arrangements for the return of your item and for the shipment of the new item to you at no charge.

Note: Items that become defective during normal use of the product may be covered by warranty.

Policy Exceptions

Unfortunately, we cannot accept the return of the following items:

• Custom-manufactured products (e.g. some table linens, furniture, signs, doors and more)

• Specially-ordered items (e.g. items sourced from other manufacturers, standard product upgrades)

• Items that are in used condition

Privacy Policy & Online Security

At Makline, we are committed to protecting your privacy. Makline takes precautions to ensure the security of your Company information and strives to keep it accurate. We carefully protect your Company information from loss, destruction, falsification, manipulation and unauthorized access or unauthorized disclosure. Makline may use your Company information to contact you or to conduct online surveys to better understand our customers' needs and profiles. If you choose not to have your Company information used to support our customer relationship, we will respect your choice.

Security

Our 128-Bit Secure Server Software (SSL) is the industry standard for secure E-commerce transactions.

During checkout process we encrypt all of your personal information including credit card number, name and address so that it cannot be read as information travels over the internet.

We only use cookies to keep track of items that you put into your shopping cart and to tell us whether you have shopped with us before, making the shopping experience more convenient for you.

Email Notifications

We will email you about questions or changes regarding your order (including shipping confirmations), as well as notify you of special offers and promotions. We may also occasionally email you to notify you of important functionality changes at our site. If you would rather not receive notifications of special offers and promotions, you may unsubscribe by contacting us at the address below.

Information Shared With Other Companies

The information that you give us and information about your order may be combined with other personally-identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with other marketers to bring you offers of interest. If you prefer that we do not share your name and address with other marketers, please contact us at the address below.

Unsubscribe and Change Information

You may unsubscribe, change information on receiving email notifications, eliminate duplicate mailings or update your name/address information by contacting us directly by phone or e-mail.